Member Success Lead
Listed on 2026-06-04
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Tampa, FL Operations Full-Time Hybrid Preferred
We're looking for a Member Success Lead to support users once they enter the network.
This is not traditional customer support. This is about helping people navigate the experience.
Why this Role MattersHAEVN is different. People will need guidance. This role ensures users feel supported and confident using the system.
Responsibilities- Manage user support and communication
- Help users understand matches and the connection process
- Handle edge cases, issues, and feedback
- Identify patterns in user behavior and pain points
- Work with product and growth to improve the experience
- Build systems for scalable member support
- 4–7+ years in customer experience, operations, or support
- Strong communication and empathy
- Ability to handle sensitive or nuanced situations
- Organized and systems-oriented
You're calm, clear, and good with people. You don't overreact. You solve problems.
Compensation$100,000 – $130,000 base + bonus
What to ExpectA short conversation to learn about your background, what you're looking for, and why HAEVN makes sense for you.
A deeper discussion with the hiring lead focused on the actual work, judgment, and how you think.
Depending on the role, this may be a work sample, case discussion, portfolio review, or technical conversation.
You’ll meet a few people you’d work closely with so both sides can evaluate fit, communication style, and collaboration.
If there's a fit, we'll move quickly and clearly. If not, we'll close the loop respectfully.
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