Customer Relations Manager; Aircraft Maintenance - Tampa, FL

Customer Relations Manager (Aircraft Maintenance) - Tampa, FL

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career.

What you will be doing as a Customer Relations Manager – Aircraft Maintenance:

In this role, you will be the main point of contact for customers, ensuring they receive exceptional service. You’ll work closely with the Service Center Team to build and maintain positive relationships with current and future customers, coordinating with Technical Service Managers to guarantee customer satisfaction.

• Customer Coordination:
  Welcome customers upon arrival, review needs and work scope, discuss service options and quotes, and adjust schedules as needed.
• Service Communication:
  Keep customers updated on aircraft status, confirm schedules, provide updates, obtain approvals for additional work, inform safety expectations, and report delays or cost changes to the Technical Service Manager.
• Upselling Opportunities:
  Suggest additional maintenance, parts, and warranty options to enhance value and performance.
• Service Center Marketing:
  Promote Service Center capabilities to new and existing customers, fostering strong relationships and a positive customer experience.
• Financial Review:
  Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager.
• Safety & Departure Debrief:
  Communicate safety expectations, conduct thorough departure debriefs, review completed work, address discrepancies, provide invoices, and handle payments efficiently.
• Post-Delivery Follow-Up:
  Resolve outstanding issues involving parts, return maintenance or billing, address performance evaluations, and guide peers on system changes and best practices.

• Two of the following education and experience combinations is required:
• 2 years of aircraft maintenance experience; A&P license or 2-year technical degree.
• 4 years of aircraft maintenance experience.
• Bachelor`s degree in Aviation or related field.
• A&P License / Repairman / EASA Certificate is helpful.
• Knowledge of Textron Aviation services and products is helpful.
• Ability to interact and collaborate with customers and internal employees, providing a positive customer experience.

Our comprehensive Total Rewards package supports you and your family, including:

• 401k company match, additional annual contribution equal to 4% of eligible compensation.
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester.
• Flight training bonus program for earning pilot certifications.
• Fertility and adoption assistance, discounted childcare and planning.
• Free financial consultations and guidance.

Our base pay is only one element of our Total Rewards and is determined within a range based on experience, qualifications, and location.

Our workforce includes individuals from diverse backgrounds, interests, and passions. We value unique perspectives and encourage you to apply if this role matches your career goals.

Textron is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information, or any other characteristic protected by law.