Customer Care Representative

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Customer Care Representative

Location: Tampa, 33634 – This position is onsite. Must live close to the location.

Pay: $18.00

Hours: Must be open between 8:00 AM - 7:00 PM. M-F, will begin on midday shifts, shifts are assigned based on seniority, typical hours: 10:30 AM - 7:00 PM

Type: Contract to Hire. Benefits during the contract period.

• Provide superior service to customers over the phone dedicated to resolving general case issues.
• Work via phone and computer answering incoming calls, email requests, making outbound calls to ensure case issues or discrepancies between prescription and impression are resolved in order to ensure the highest quality case outcomes.
• Respond to general customer inquiries about products, services, billing and shipping.
• Assist Dental Technicians with follow-up calls needed to ensure high quality case outcomes.
• Ensure cases issues are resolved within expected timeframe and customers receive follow-up calls as needed to achieve turnaround time expectations.
• Ensure cases are placed on hold for additional follow-up and clear cases from hold when available.
• Provide accurate, polite and prompt assistance and advice to customers. Be responsive and courteous to customers and customer complaints.
• Filter and communicate issues of concern to the Customer Service Director, a Dental Technicians or a Technical Manager. Monitor and respond to emails within a timely manner.
• Must be flexible for other duties as assigned:
  As an associate you may be required to cross‑train across roles/departments with similar job duties, or assist with other business needs as required.

• Minimum of 3 years customer service experience required.
• Experience in a high volume of incoming/outgoing phone calls.
• Experience with computers and Microsoft systems preferred.
• Dress code enforced:
  Personal scrubs required.
• High school diploma or equivalent required.
• Background check required.
• Drug screening required.