Sr Admin Spec Ent Operations

Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years we've thrived on building relationships and making a positive impact in the lives of those we touch. We believe in acting with integrity, doing the right thing and giving back to our communities.

A professional staffing services firm, Kforce stands for Knowledge Force, describing our highly skilled professionals. Our flexible and direct hire staffing specialists engage over 23,000 highly skilled Technology and Finance & Accounting professionals annually, connecting them with more than 4,000 customers. Our national network of 60 offices, two national recruiting centers, and 2,000+ associates support our ability to meet the needs of customers of all sizes, including 70% of the Fortune 100.Join

the Kforce family and we will support you with expert training, innovative tools, an amazing culture, and a team of Great People that will cheer you on your road to success!

SUMMARY:

Under supervisory direction, serve as single point of contact to provide administrative support to Premier clients, consultants and employees in order to resolve issues and/or questions on various administrative activities. Partner closely with Field offices and internal departments to provide superior customer service ensuring consultant and client retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Act as a single point of contact to investigate, resolve and respond to Tier I and II questions or issues for Firm's Premier partners including clients, consultants, employees and vendors. Develop ongoing relationships with partners.

Gather partner's concerns, identify and resolve customer inquiries, educate the partner on steps to avoid callback on the same issue, and document interactions. Report escalated issues to management.

Provide quality service, meeting customers' expectations, in a variety of support and consultant care activities. Effectively communicate issues, resolutions, statuses and workarounds.

Facilitate and maintain partner access to various Kforce and third party information systems.

Transfer or consult Tier III cases to the appropriate back office or field representative to handle and monitor delegated customer service issues to ensure timely and accurate resolution.

Partner with internal departments to resolve complex customer service inquires. Maintain awareness and notify management of other departments' systems and process changes.

Track, trend and deliver Premier partner reporting related to type and volume of inquires and/or issues in order to proactively assess and resolve ongoing issues. Escalate to Client Services and Revenue Generators.

Resolve issues, balancing between partner needs and Firm policies, in the best interest of both.

Identify, develop and recommend best practices and procedures.

Follow Service Level Agreements, established processes and policies to include approval validation.

Assist with special projects such as process improvements and technical upgrades.

SUPERVISORY RESPONSIBILITIES:

None required.

KEY SUCCESS INDICATORS/ATTRIBUTES:

Ability to prioritize and multi-task in a fast paced, changing environment.
Demonstrate excellent organizational skills and be detail oriented.
Ability to self-motivate and self-direct, achieve set goals and deadlines.
Ability to analyze and problem solve.
Demonstrate exceptional customer service skills.
Demonstrate excellent communication and interpersonal skills.
Proficient handling difficult situations and human relations issues with professionalism and respect.
Ability to maintain professionalism when interacting with internal and external customers.
Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).
Commitment and adherence to Firm Core Values.

EDUCATION AND/OR

EXPERIENCE:

High school diploma and 3-5 years of related experience or the equivalent combination of education and experience required.
Direct experience in business-to-business account/relationship management preferred.
Kforce experience in an administrative or transactional role (payroll, time entry, benefits, etc) preferred.

CERTIFICATES AND/OR LICENSES:

None required.

WORKING CONDITIONS:

Overtime may be required.

Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.