Customer Outreach Coordinator

Overview

Our Power Delivery group is seeking a Staff Customer Outreach Coordinator for our Tampa, FL office. This role will require heavy field work in the Tampa area including walking outdoors with exposure to hot, cold, wet, humid or windy conditions caused by the weather. #LI-MB1

In this role, every day is an opportunity to do work that genuinely matters - building real relationships in the field while being the steady, reliable connection between a project and the community it impacts.

• Customer & Property Owner Outreach: Contact each assigned property owner. Build positive relationships with customers. Discuss the project and proposed equipment placement with customers/property owners
• Project Agreement & Documentation: Gain the customer's agreement to proceed with the project as planned. Acquire the property owner's signature on any necessary easements and acknowledgment forms
• Ongoing Communication & Support: Facilitate ongoing communication with property owners and occupants throughout all stages of the project, in accordance with client's policies and procedures. Provide service and customer support during field visits or dispatches
• Reporting & Compliance: Produce timely and detailed service reports. Follow all company's filed procedures and protocols
• Collaboration & Customer Intelligence: Cooperate with technical team and share information across the organization. Comprehend customer requirements and make appropriate recommendations/briefings

• Bachelor's Degree in Marketing, Business, Communication, or related field (internships and work experience a plus) - OR
  - Associate's and minimum of 3 years' experience - OR
  - High School Diploma or GED and minimum of 5 years' experience.
• Experience working in customer service, marketing, communications or similar
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications (i.e., iPad)
• Excellent oral and written communication skills
• Proficiency with Microsoft Office Suite
• Physical requirements include walking outdoors with exposure to hot, cold, wet, humid or windy conditions caused by the weather #LI-MD1

USD $21.00 - USD $26.00 /Hr.

ENERCON Services, Inc. (ENERCON) is powered by people who make a difference. We offer rewarding careers in a culture built on excellence, innovation, and growth.

Please  to learn more about the potential Benefits you may be eligible to receive with this role and working here at ENERCON.

The compensation range listed is a good-faith estimate of the compensation expected for this position at the time of posting. Actual compensation will be determined based on job-related skills, experience, geographic location, and internal equity.

Some positions may be performed remotely in one or more U.S. states. Compensation is aligned with applicable pay transparency requirements and reflects expected compensation at the time of posting.

Applicants must be legally authorized to work in the U.S. without current or future employer sponsorship. We ask all candidates this question to better understand work authorization and any potential sponsorship needs. Employment is contingent upon passing pre‑employment and random drug/alcohol screenings, background checks, and annual motor vehicle record reviews per company and client policies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.