Delivery Scheduling Associate

Summary

The Home Delivery Scheduling Associate coordinates delivery appointments and provides a luxury customer experience through phone and email communication. This role supports centralized scheduling operations, resolving complex scenarios with urgency and professionalism. The associate collaborates with internal and external partners to ensure timely, accurate delivery arrangements and maintain performance standards.

• Field inbound and place outbound calls to schedule home delivery appointments
• Provide high-touch customer service and in-the-moment solutions for complex delivery scenarios
• Collaborate with operations, logistics, and external partners to resolve scheduling issues
• Maintain performance metrics and comply with company policies and procedures

• Customer service experience preferred with poise and confidence interacting with high-end customers
• Strong technical aptitude and ability to navigate multiple systems
• Resilient under pressure, proactive, organized, and detail-oriented
• Effective verbal and written communication and strong listening skills
• Ability to work a flexible schedule including evenings, weekends, and mandatory overtime; must pass a background check