Spanish Tolling Call Center Representative; Entry-Level

POSITION OVERVIEW

We’re hiring Call Center Representative to provide professional, empathetic, and solution‑focused support to inbound callers. In this role, you’ll assist with customer inquiries, resolve disputes, process payments, and guide callers through various procedures all while delivering a top‑tier experience.

Whether you're starting your career or looking to grow, this position offers paid training
, competitive compensation
, full benefits
, performance incentives
, and clear paths for advancement
. Prior contact center experience is not required, but experience in customer service, tech support, inside sales, or back‑office support is a plus.

• Handle inbound and outbound calls in a courteous and timely manner.
• Actively listen to customer concerns and provide accurate, effective solutions.
• Research internal systems to locate missing information and collaborate with other departments as needed.
• Process payments and manage account‑related tasks using company tools.
• Document customer interactions and claims with precision.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Use training and knowledge bases to confidently answer customer questions.
• Escalate unresolved issues to the appropriate team or supervisor.
• Ensure first‑call resolution through effective troubleshooting and communication.
• Stay current with training materials, system updates, and program knowledge.
• Maintain confidentiality and protect customer data.
• Meet attendance and scheduling expectations.

• Must be 18 years or older
  .
• High school diploma or equivalent
  .
• Strong written and verbal communication skills.
• Typing speed of 20+ WPM with accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with Windows operating systems and ability to learn new tools.
• Reliable and punctual with a strong work ethic.
• Ability to troubleshoot, resolve conflicts, and follow up on customer issues.
• Customer‑first mindset: empathetic, patient, and responsive.
• Ability to multitask, self‑manage, and adapt to change.
• Team‑oriented with excellent interpersonal skills.

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles.
• Experience in state or federal work environments.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

• Paid Time Off
  :
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards
  :
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits
  :
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings
  :
  Secure your future with retirement savings programs, where available.
• Disability Insurance
  :
  Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance
  :
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance
  :
  Accident and critical illness insurance.
• Career Growth
  :
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training
  :
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment
  :
  Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code
  :
  Be comfortable while you work.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move…