Community Warranty Manager

Job Summary

As a Community Warranty Manager working for Taylor Morrison, you will be responsible for delivering excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all homeowner warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

• Become proficient in data entry into Build Pro.
• Conduct Taylor Morrison procedures for home reviews.
• Address new and current homeowner concerns, demonstrating the highest level of knowledge and customer satisfaction in a prompt, courteous manner related to warranty items that require repair within the parameters of the Warranty Program.
• Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements.
• Perform accurate assessments of all service requests submitted by homeowners, answering warranty questions timely and accurately, including visiting the homeowner to verify the validity of the service requested.
• Coordinate and schedule subcontractors to perform necessary warranty service repairs in the homeowner’s home.
• Input and disseminate warranty tickets and home reviews into Build Pro and distribute to appropriate personnel for completion.
• Manage all escalated customer calls, including documentation, follow‑up, and ensuring closure on every claim.
• Provide weekly tracking of all outstanding warranty work orders to the Community Warranty Managers and update as required.
• Process check requests for building permits, prepare permit submittals and applications, and submit building permits.
• Order, update, and distribute construction‑related forms.
• Administer Taylor Morrison’s 10‑year Structural Warranty Program, including claim analysis, follow‑up, and ensuring closure on every claim.
• Perform other duties as assigned.

• High School Graduate with a minimum of 18 months of current or recent experience in a customer service–related position.
• 1 year of experience in residential construction is preferred.
• Excellent communication skills and ability to ensure customer satisfaction.
• Computer skills and ability to adapt to company systems.
• Time‑management skills, highly organized, detail oriented, and problem‑solving ability.
• Ability to multi‑task and remain focused.
• Ability to travel locally to meet with homeowners.
• Must be able to remain in a stationary position up to 50% of the time, lift up to 10 lbs (occasionally 25 lbs).
• Must be able to operate a motor vehicle if applicable.

Must be able to remain in a stationary position up to 50% of the time and frequently lift and/or move up to 10 lbs, occasionally lifting or moving up to 25 lbs. Ability to sit or stand for long periods and move around the work environment as needed.

• Competitive Compensation
• Health Care – Medical, Dental, Vision, Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)

Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.

This position is considered a non‑exempt position for purposes of wage‑hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.