Customer Service Representative; Concierge

Job Overview

Ferguson is seeking a Customer Service Representative for the Concierge team to perform administrative and staff functions such as reception, mailroom services, sales agent support, and conference management.

• Receive inbound phone calls and dispatch calls to the appropriate department.
• Resolve customer problems and refer problems to appropriate department when appropriate.
• Perform routine administrative activities per organization’s established procedures, including answering phones, taking messages, distributing mail, filing, maintaining office supplies or inventory.
• Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms and office systems such as databases.
• Respond to or redirect routine inquiries from external/internal sources about the organization, its activities, or processes so callers/visitors are answered promptly and accurately.
• Participate in meetings and communicate any concerns to management.
• Follow all policies, rules, regulations, and procedures.
• Perform other duties or functions as requested by management.

• Strong written and verbal communication skills with ability to communicate across all levels of the organization.
• Ability to handle a fast‑paced call center environment.
• Well organized, detail‑oriented, and possess time‑management skills.
• Display a high level of integrity and professionalism.
• Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel.

• Pay Range: $15.00 – $21.68 per hour (monthly for salaried roles or hourly for other roles).

• Bonus or incentive plan eligible.

• Equity:
Health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and additional benefits.

Ferguson complies with all wage regulations. The Company is an equal opportunity employer and abides by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A). Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation information available.