Receptionist, Customer Service​/HelpDesk

Location

East Bay BMW, 4350 Rosewood Dr, Pleasanton, California 94588

The Receptionist will manage incoming calls, greet customers, maintain call logs, coordinate with departments, and support dealership administrative functions.

• Answer and direct incoming calls in a courteous and professional manner.
• Take accurate messages and forward them to the appropriate department or person.
• Greet customers as they enter the showroom and direct them to the proper service.
• Maintain CSI scores at or above company standards.
• Keep the work area organized, clean, and safe.
• Participate in required training sessions.
• Record all hours worked accurately in the company timekeeping system.
• Follow Safeguards rules, company policies, and safety regulations.
• Demonstrate the company’s Core Values in daily interactions.
• Adapt to other duties assigned by a supervisor as needed.

• Education – GED or high school diploma required; associate degree or higher preferred.
• Experience – Up to 3 years of customer service or administrative experience in a high‑volume environment; 3–5 years or more is desirable.
• Certificates & Licenses – Valid driver’s license; automobile salesperson license preferred.
• Computer Skills – Basic proficiency with the timekeeping system and Microsoft Office.
• Communication Skills – Ability to understand and follow instructions; effective verbal and written communication with customers and staff.
• Attendance requires regular and predictable presence, with possible evening, weekend, and holiday shifts.

• Servant Leadership – Put the needs of others before your own.
• Teamwork through Trust & Respect – Collaborate with a diverse team.
• Integrity – Be honest and transparent in all actions.
• Commitment to Customer – Recommit daily to the customer experience.
• Passion for Winning – Strive to be the best, not the biggest.
• Accountability at All Levels – Own your actions and decisions.
• Commitment to Continuous Improvement – Seek and enhance opportunities for growth.

Base hourly compensation between $21.00.

Hendrick is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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