Member Experience Officer - Onscreen

Member Experience Advocate I

Join our GTE Financial team as a Member Experience Advocate I – a customer‑focused problem solver who owns a remarkable member experience.

• Manage inbound calls and virtual teller sessions.
• Resolve fundamental member inquiries about checking/savings accounts, transaction research, and balance inquiries.
• Refer quality loan products based on member needs to increase engagement.
• Gather information, analyze facts, and educate members to provide a one‑point resolution.
• Support members with a positive attitude, presenting information in one‑on‑one and small group settings.
• Demonstrate proficiency in technology; learn and quickly access products through virtual banking.
• Adhere to Member Care and credit union procedures and policies.
• Learn additional tasks via training to advance to Member Experience Advocate II.
• Communicate with leadership consistently and engage in team, organizational, and community initiatives.
• Complete all required training timely and maintain current knowledge of compliance rules.
• Display functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control, Anti‑Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

• High school diploma or equivalent from an accredited institution; some college preferred.
• Minimum 1–3 years of customer service, banking, or call‑center experience.
• Ability to operate Word, Excel, and web browsers.
• English required; bilingual (English/Spanish) preferred.

• Location:
  
  Downtown Tampa – GTE Headquarters.
• Hours:
  
  Monday–Sunday, 7:00am to 8:00pm; full‑time with additional hours as necessary.
• Work setting: remote in nature; may change to remote/hybrid with notice. Requires quiet workplace, high‑speed internet (≥100MB per second), and video capability (≥1.5
  
  Mbps).
• Hybrid candidates must live within driving distance of the office and commute as needed.

GTE Financial is an Equal Opportunity Employer. GTE reserves the right to revise or change job duties at any time as directed by management. The position is not a contract for employment.