CSR​/Teller - S Florida Ave - Lakeland, FL - Part Time

General Function

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Accountable for risk by exchanging ideas, elevating concerns, and following policies and procedures as defined. Ensure that actions and behaviors drive a positive customer experience while operating within the bank’s risk appetite.

• Customer
  
  Experience:
  
  Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them where their financial needs can be met. Provide follow‑up to customer questions and find solutions to address issues. Be responsive and timely with correspondence to keep lines of communication open and clear. Maintain a position of trust and responsibility by keeping all customer business confidential.
  
  Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
• Operations: Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. Maintain a balancing record in line with policy. Find and correct outages and enlist help as needed. Maintain knowledge of the bank policies and financial center procedures and keep up to date on any changes. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
  
  Demonstrate sound judgment in decision making, abiding by established guidelines and procedures.
• Referrals: During customer interactions and customer outreach identify customer needs and refer customers to bankers and business partners, as appropriate, for a consultative conversation. Build and maintain a working knowledge of the retail products and services offered. Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
• Perform other duties as assigned.

• High school diploma or GED.
• Experience with extensive cash handling.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision‑making and problem resolution.
• Demonstration of the company’s core values: work as one bank, take accountability, be respectful and inclusive, act with integrity.
• Flexibility in scheduling.

• Normal office environment.
• Extensive viewing of computer screens.

Base salary for this position is reflective of the U.S. range for all roles within this pay grade. Total Rewards include comprehensive benefits and differentiated compensation offerings to support employees and their families’ physical, financial, emotional, and social well‑being.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.

CSR/Teller – S Florida Ave – Lakeland, FL – Part Time.