Team Leader, Customer Service​/HelpDesk

In Tampa, our Team Jeni's Full Time Team Leaders have the opportunity to earn an average of $25.00 per hour!*

* This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.

In Florida, if the average hourly earnings of a Full Time Team Leader are less than $17.50 per hour in a two‑week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $17.50 per hour for that pay period.

Jeni’s Splendid Ice Creams is searching for a Full Time Team Leader to join our Sparkman Wharf team.

Full Time Team Leaders are full‑time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Full Time Team Leaders act as coaches and role models for the shop team and are experts in all on‑the‑line operations and service functions. Full Time Team Leaders typically work variable shifts, including opening shifts, closing shifts, and/or weekend shifts.

Reliable and predictable attendance is critical to this role.

Full Time Team Leaders will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world‑class customer service.

• Full‑time presence with night and weekend availability
• Passion for customer service and exemplary role model
• Energetic, positive, and skillful communicator
• Strong work ethic, great judgment, and good heart
• Calm under pressure and handles adversity with grace
• Master of daily operations and delegation
• Committed to the well‑being of their shop team, their community, and the environment around them

• Competitive hourly rate + tips
• Full‑time hours
• Paid time off and holidays
• 4% match on 401(k) contributions after 3 months of employment
• One‑month paid sabbatical after 3 years of continuous service
• Annual paid day to volunteer for a non‑profit organization that matters to you
• 50% discount at Jeni’s Scoop Shops and online
• Career development toward Shopkeeper Apprentice and beyond

Jeni’s Splendid Ice Creams, a B Corp founded in 2002, operates scoop shops across the United States.

Our Full Time Team Leaders make a difference in their shop, their community, and in how they lead their team and serve their customers. If this opportunity sounds delicious to you, please apply.

Jeni's is an equal opportunity employer.