Customer Service Representative

Position Title

Customer Service Representative

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship‑building, and sales support. The role engages directly with walk‑in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service.

• Deliver outstanding service by handling inquiries and complaints via phone, email, and in‑person.
• Provide product information, resolve issues efficiently, and maintain accurate customer records.
• Engage walk‑in customers with exceptional counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manage phone inquiries professionally, process transactions in the ERP system, and contribute to sales growth by identifying new opportunities.
• Uphold company values, ensure compliance, and use bilingual (English/Spanish) skills to enhance customer experience and expand reach.

None.

Primarily sedentary, involving extended periods of sitting or standing, routine computer and phone use, occasional movement around the office, and occasional lifting up to 20 pounds.

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team‑oriented, safety‑conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Ability to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution preferred.

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem‑solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) preferred; other languages a plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.

A high school diploma or equivalent.

Associate's or bachelor's degree in communications or business management.

1–2 years of customer service experience.

• Customer Focus:
  Build strong relationships and deliver personalized service.
• Effective Communication:
  Clear, professional verbal and written interactions.
• Sales Acumen:
  Identify opportunities and drive business growth.
• CRM & ERP Proficiency:
  Manage customer data and transactions efficiently.
• Team
  
  Collaboration:
  
  Work cross‑functionally with sales, logistics, and warehouse teams.
• Problem Solving:
  Resolve issues with strategic thinking and empathy.
• Time Management:
  Prioritize tasks in a fast‑paced, deadline‑driven environment.
• Innovation & Learning:
  Adapt quickly and embrace continuous development.
• Trust & Integrity:
  Demonstrate reliability and alignment with company values.
• Cultural Fit:
  Embody the “Make Money and Have Fun!” mindset.

SRS Building Products - Tampa, 14212 N. Nebraska Ave, Tampa, FL 33613.

• Competitive weekly/bi‑weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical, dental, and vision coverage
• Flexible spending accounts
• Company‑paid life and short‑term disability; optional long‑term disability and additional life insurance
• Paid parental leave
• Safety Program with bonuses for our drivers
• Employee referral bonus program

SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, mental or physical disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.