Consumer Collector

Resident Interface is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions),
Resident Advocate (Pre-Collections), and Hunter Warfield (Collections) we deliver a unified platform that helps property owners and managers recover revenue, stay compliant, and protect their communities.

With over 40 years of experience
, $billions recovered nationwide
, and operations across all 50 states
, Resident Interface combines technology, transparency, and expertise to transform the way property owners manage delinquencies from the first missed payment to final resolution.

Hunter Warfield is seeking motivated individuals to join our Consumer Collections team. In this role, you will be responsible for resolving outstanding past due balances on behalf of our clients through outbound and inbound phone communication. You will manage a portfolio of accounts, maintain contact and collection productivity, and ensure compliance with company and legal guidelines.

No prior collections experience is required — just drive, professionalism, and a willingness to learn!

Compensation & Bonus Potential

• Average annual earnings: $50,000–$70,000
• Uncapped bonus potential based on individual performance
• Guaranteed $300/month bonus for the first 2 months post-training

What You’ll Do

• Make and receive outbound/inbound collection calls, including participation in automated dialer campaigns.
• Adhere to work schedules and call expectations consistently.
• Follow established scripts, motivators, and rebuttals with professionalism.
• Comply with FDCPA, FCRA, and all other applicable regulations and internal procedures.
• Conduct skip tracing to locate updated contact information for debtors.
• Accurately document account activity including disputes, bankruptcies, and attorney representation.
• Manage and follow up on promises to pay and maintain up-to-date work-in-progress (WIP).
• Maintain production standards related to calls, contacts, fees, and promises on a daily, weekly, and monthly basis.
• Meet or exceed minimum required quality assurance scores (minimum 4.0 or higher).

What We’re Looking For

• High school diploma or equivalent required.
• 2+ years of third-party collections experience preferred, but not required.
• Strong negotiation and communication skills.
• Ability to multitask and manage time effectively in a high‑paced environment.
• Comfortable working in a phone‑intensive, performance‑driven setting.
• Basic computer proficiency and familiarity with CRM/collection systems a plus.

Success Traits

• Self‑motivated and goal‑oriented.
• Detail‑oriented with excellent documentation habits.
• Resilient and comfortable handling objections.
• Professional, respectful, and driven to meet performance metrics.

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, holidays, and wellness support.
• Collaborative and mission‑driven team culture.

This is a full‑time on‑site/remote (hybrid) position based in Tampa, FL.

Candidates must reside within a commutable distance and be able to work on‑site.

Standard Work Hours

Regular working hours are 8:00 AM – 5:00 PM EST. During Daylight Saving Time, hours shift to 9:00 AM – 6:00 PM EST.

Weekly Evening Shift

Candidates must be available to work one evening shift per week from 12:00 PM – 9:00 PM EST. During Daylight Saving Time, this shift adjusts to 11:00 AM – 8:00 PM EST.

Monthly Saturday Shift

Candidates are required to work one Saturday per month from 8:00 AM – 12:00 PM EST. During Daylight Saving Time, this shift changes to 9:00 AM – 1:00 PM EST.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Employees may be required to perform other duties as assigned to meet the ongoing needs of the organization.

Additionally, we are unable to provide visa sponsorship at this time.

#J-18808-Ljbffr