Customer Account Representative

Customer Account Representative

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

We are seeking a dedicated Customer Account Representative to support customer relationships and account services while helping ensure a positive client experience. This role is ideal for individuals who enjoy working with people, building trust, and assisting customers with their ongoing account needs.

Responsibilities

• Serve as a primary point of contact for customer account inquiries.
• Assist customers with account updates, service requests, and general questions.
• Build and maintain strong relationships with existing customers.
• Provide accurate information regarding available products and services.
• Monitor account activity and maintain up-to-date customer records.
• Follow up with customers to ensure satisfaction and service quality.
• Resolve routine account-related concerns in a professional manner.
• Identify customer needs and recommend appropriate solutions.
• Collaborate with team members to support account management goals.
• Participate in training and professional development opportunities.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Hands-on account management experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and multitasking skills.
• Positive attitude and professional demeanor.
• Ability to work effectively in a team-oriented environment.
• Attention to detail and problem-solving skills.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients