Commercial Collections Representative

Position Overview

Tampa, FL – Commercial Collections Representative (Full‑time or Part‑time). Base wage plus bonuses.

• Use advanced contact strategies and tools to locate and engage responsible parties within commercial organizations.
• Understand each business’s financial situation and recommend appropriate payment solutions.
• Negotiate payment terms with professionalism, empathy, and tact to resolve outstanding balances.
• Handle inbound and outbound calls with business clients to resolve open accounts.
• Follow all required scripts, policies, and procedures to ensure compliance with commercial collection regulations.
• Respond effectively to objections and challenges during collection calls.
• Meet monthly recovery goals and complete other assigned duties.
• Attend team meetings and training sessions to stay current on systems, processes, and industry updates.
• Maintain adherence to attendance and scheduling requirements.

• Must be 18 years or older.
• High school diploma or equivalent required.
• Prior experience in commercial collections, B2B customer service, or contact center roles preferred.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Familiarity with Windows OS.
• Strong negotiation, conflict resolution, and problem‑solving skills.
• Customer service‑oriented: professional, responsive, patient, and conscientious.
• Ability to multi‑task, self‑manage, and stay focused in a fast‑paced environment.
• Reliable and punctual with a strong work ethic.
• Team‑oriented with excellent interpersonal skills.

Competitive base wage plus performance bonuses.

• Paid Time Off (PTO) and paid holidays.
• Daily, weekly, and monthly incentive contests with cash bonuses and prizes.
• Health, dental, and vision coverage for full‑time employees after 60 days; all employees eligible for MEC plans after 30 days.
• Retirement savings options where available.
• Short‑term disability coverage.
• Life insurance options.
• Accident and critical illness supplemental insurance.
• Career growth opportunities and internal promotions.
• Paid training.
• Casual dress code.

• Must be authorized to work in the United States.
• Must submit to a Level II background and/or security investigation with fingerprint; offers contingent on results.
• Must submit to drug screening; offers contingent on results.

MCI and all subsidiaries maintain a work environment free from discrimination. All aspects of employment are based solely on a person’s merit and qualifications. Discrimination on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law is prohibited. MCI will consider qualified applicants with criminal histories in accordance with applicable laws and regulations.

Reasonable accommodations are available for qualified individuals with disabilities. MCI will not tolerate discrimination or harassment of any type.