Delivery Scheduling Associate

Position: Home Delivery Scheduling Associate
RH at its core is about taste, and we believe the idea of scaling taste is large
 and far reaching.

 The RH brand attracts the best designers, artisans, manufacturers and talent in
 our industry, scaling and rendering their work more valuable across our
 integrated platform, enabling us to curate the most compelling collection of
 luxury home furnishings in the world. We are moving the brand beyond curating
 and selling products to conceptualizing and selling spaces by building an
 ecosystem of products, places, services and spaces that elevates and establishes
 the RH brand as a global thought leader, taste and place maker.

 At RH we believe deeply that the "right" people are our greatest asset. We value
 people with high energy, who possess the ability to energize others. People who
 are smart, creative and have a point of view. People who see the answer in every
 problem, versus those who see the problem in every answer. People who are
 driven, determined and won't take "no" for an answer. We value team players,
 people who are more concerned with what's right, rather than who's right.

 RH is seeking a Scheduling Associate that will represent the RH brand by acting
 as a point of contact to facilitate an elevated delivery experience. This role
 will provide our customers with luxury service through exceptional phone and
 email communication. You will be part of a team that is determined to earn the
 love of our customers by creating a unique and memorable home delivery
 experience.

 YOUR RESPONSIBILITIES

* Live Our Vision, Values and Beliefs every day
  
* Ensure an unmatched, world-class customer experience during each step of the
    scheduling process
  
* Fielding inbound and outbound calls to set up home delivery scheduling
    appointments in a fast-paced, high contact environment
  
* Act with a sense of urgency to provide in the moment solutions for complex
    customer scenarios
  
* Collaborate with internal and external partners to resolve customer
    challenges
  
* Meet or exceed performance standards established for the role; maintain
    compliance with all company policies and procedures

OUR REQUIREMENTS

* Customer service experience preferred
  
* Possess poise, confidence, and passion to interact with high-end customers
    while maintaining confidentiality, exceeding goals and customer expectations
  
* Strong technical aptitude and comfort navigating across multiple systems
  
* Resilient and able to excel under pressure; resourceful and creative problem
    solver
  
* Proactive, organized and detail-oriented
  
* Communicate effectively; strong listening, verbal, and written skills
  
* Ability to work a flexible schedule including evenings, weekends and
    mandatory overtime as needed
  
* Must pass a background check

PHYSICAL REQUIREMENTS

* Sit and stand for an extended period of time

RH is an equal opportunity employer and does not discriminate against any
 applicant on the basis of race, color, religion, national origin, gender,
 marital status, age, disability, sexual orientation, military/veteran status, or
 any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based
 on each individual's experience, qualifications, and the geographic location of
 the role.