Spanish Customer Service Representative; Tolling

LOCATION

Tampa, FL

MCI is a tech‑enabled business services company with a strong call center footprint in Florida and across multiple countries. We deliver customer experience, business process outsourcing, and cloud technology solutions for a wide range of industries. We are seeking dependable and enthusiastic Spanish Customer Service Representatives to provide exceptional support to inbound callers, resolve inquiries, process payments, and guide customers through procedures while delivering a professional and positive experience.

• Handle inbound and outbound calls in a courteous, timely, and professional manner.
• Listen actively to understand customer needs and provide effective solutions.
• Research internal systems to locate missing information and coordinate with other departments as needed.
• Process payments and manage account‑related tasks using company systems.
• Accurately document customer interactions and claims.
• Follow scripts, policies, and procedures to ensure compliance and consistency.
• Use training and knowledge bases to answer customer questions confidently.
• Escalate unresolved issues to supervisors or appropriate teams.
• Ensure first‑call resolution through effective troubleshooting and communication.
• Stay current with training materials, system updates, and product knowledge.
• Maintain confidentiality and protect customer data.
• Meet attendance and scheduling expectations.

All positive, driven applicants are encouraged to apply. The ideal candidates possess the qualities below:

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of 20+ WPM with accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with Windows operating systems and ability to learn new tools.
• Reliable and punctual with a strong work ethic.
• Ability to troubleshoot, resolve conflicts, and follow up on customer issues.
• Customer‑first mindset: empathetic, patient, and responsive.
• Ability to multitask, self‑manage, and adapt to change.
• Team‑oriented with excellent interpersonal skills.

Preferred

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles.
• Experience in state or federal work environments.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on screening results.

At MCI, your hard work is rewarded with competitive compensation and benefits that grow with you.

• Paid Time Off
  :
  Earn PTO and paid holidays.
• Incentives & Rewards
  :
  Daily, weekly, and monthly contests offering cash bonuses and prizes.
• Health Benefits
  :
  Comprehensive medical, dental, and vision coverage after 60 days.
• Retirement Savings
  :
  Available retirement savings programs.
• Disability Insurance
  :
  Short‑term coverage.
• Life Insurance
  :
  Options to safeguard loved ones.
• Supplemental Insurance
  :
  Accident and critical illness coverage.
• Career Growth
  :
  Internal promotion focus.
• Paid Training
  :
  Earn while you learn.
• Fun, Engaging Work Environment
  :
  Team‑oriented culture.
• Casual Dress Code
  :
  Comfort while you work.

This job operates in a professional office environment. Employees must sit, stand, and use a computer and headset for long periods. Occasional office movement, reaching, and lifting up to 40 pounds may be required.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee unless it would cause undue hardship.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits all. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other protected characteristic.

MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.