Guest Services Team Member

POSITION TITLE: Guest Services & Events Team Member:
Full-Time

SALARY RANGE: $14.00/hour

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Leadership

Schedule: Wednesday-Sunday

FLSA Status: Non-Exempt

SUMMARY: The Guest Services & Events Team Member provides outstanding customer service to all MOSI guests and is an integral part of both daytime operations and evening events. Responsibilities include selling memberships, daily admission, and experience tickets; operating the Virtual Reality Simulator; and supporting front-line guest service functions. This role also supports event operations during late afternoon and evening hours, including Box Office ticketing and redemption, ushering guests in the Digital Dome, and assisting in the Gift Shop.

Team members help ensure a smooth, enjoyable, and safe experience for guests attending daily museum visits, evening events, dome shows, and programs.

DUTIES AND RESPONSIBILITIES:

• Supports MOSI's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.

• Deliver outstanding customer service to all evening guests.

• Greet and direct guests, sell tickets for daily admission, experience, and special events tickets, promote annual memberships.

• Enforce museum policies and procedures in a courteous and professional manner.

• Accurately handles payment transactions through use of a cash register and/or computer adhering to cash handling guidelines.
• Assists guests on Virtual Reality Simulator ensuring a safe and fun experience.
• Monitors proper use of all equipment ensuring safety procedures are followed at all times.
• Completes routine sanitation and safety checks procedures for Virtual Reality Simulator, Sci Linx Miniature Golf Course, and Digital Dome. (planetarium)
• Supports MOSI's Marketplace by promoting and selling merchandise. Assists with Gift Shop operations, including sales, restocking, and end-of-day closing procedures.
• Provides general guest service including guiding/interpreting, day planning, payment transactions, rentals of wheelchairs/stroller, etc.

• Maintain cleanliness and organization of work areas including the Box Office, Gift Shop, Virtual Reality Simulator, and Dome Theater.
• Operate the Box Office: process ticket sales, redemptions, and memberships for general admission and special evening events.
• Assist with setup and breakdown for evening events as needed.
• Assist with directing and managing event parking to ensure smooth traffic flow and a positive guest experience
• Serve as a friendly and knowledgeable resource for guests during evening hours.

• Perform other duties as assigned.

COMPETENCIES:

• ELICIT-Embodies MOSI's values of Enjoyment, Learning, Impact, Collaboration, Innovation, and Trust;
  Exudes enthusiasm and creativity;
  Exhibits sharp critical thinking skills with an openness to diverse opinions and respectful discourse;
  Practices continuous respect, professionalism, intellectual honesty, integrity, and ethical conduct.
• Customer Service-Displays a strong commitment to delivering exemplary customer service. Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Responds to requests for service and assistance;
  Meets commitments.
• Safety and Security--Observes safety and security procedures;
  Determines appropriate action beyond guidelines;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly.
• Communication-Speaks and writes clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions in oral and written situations;
  Demonstrates group presentation skills and actively participates in meetings.
• Teamwork--Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Judgment--Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate…