Spanish Customer Service Representative; Tolling

POSITION OVERVIEW

MCI is seeking dependable and enthusiastic Spanish Customer Service Representatives to join the team and provide exceptional support to inbound callers. The role includes assisting customers with inquiries, resolving disputes, processing payments, and guiding them through various procedures while delivering a professional and positive experience.

• Handle inbound and outbound calls in a courteous, timely, and professional manner.
• Listen actively to understand customer needs and provide effective solutions.
• Research internal systems to locate missing information and coordinate with other departments as needed.
• Process payments and manage account-related tasks using company systems.
• Accurately document customer interactions and claims.
• Follow scripts, policies, and procedures to ensure compliance and consistency.
• Use training and knowledge bases to answer customer questions confidently.
• Escalate unresolved issues to supervisors or appropriate teams.
• Ensure first-call resolution through effective troubleshooting and communication.
• Stay current with training materials, system updates, and product knowledge.
• Maintain confidentiality and protect customer data.
• Meet attendance and scheduling expectations.

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of 20+ WPM with accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with Windows operating systems and ability to learn new tools.
• Reliable and punctual with a strong work ethic.
• Ability to troubleshoot, resolve conflicts, and follow up on customer issues.
• Customer-first mindset: empathetic, patient, and responsive.
• Ability to multitask, self-manage, and adapt to change.
• Team-oriented with excellent interpersonal skills.

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles.
• Experience in state or federal work environments.

Salary: $14.75 - $17.20 per hour

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in contests that include cash bonuses and prizes.
• Health Benefits:
  
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Retirement Savings:
  Secure your future with retirement savings programs where available.
• Disability Insurance:
  Short-term disability coverage is available.
• Life Insurance:
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Emphasis on internal promotions with significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Team-oriented culture fostering collaboration and engagement.
• Casual Dress Code:
  Be comfortable while you work.

This job operates in a professional office environment. Employees will sit/stand for long periods using a computer and telephone headset. Employees will regularly operate computers and other office equipment, including a phone, copier, and printer. Light moving and handling of up to forty (40) pounds may be required.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training,…