Dispatcher, Customer Service​/HelpDesk

Dispatcher I - Tampa, FL, Saturday to Wednesday, 12:30 PM to 9:00 PM

Responsibilities include answering client pick‑up request calls, planning and scheduling pick‑ups, communicating with field operations, and responding to customer inquiries/complaints. Assigns pick‑ups to appropriate internal or external resources to ensure timely delivery to the lab.

Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained.

Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Answers client pick‑up request calls and enters them into the dispatch system
• Determines if pick‑up can be performed as requested by the client based upon multiple factors
• Assigns pick‑up and delivery destinations to courier
• Actively listens to client concerns, conducts preliminary research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor
• May include other tasks as assigned

• Required
  
  Work Experience:
  • 1 to 3 years Customer Service or Logistics Experience

• Ability to sit for long periods of time

• General knowledge of logistics operations
• Knowledge of Quest Diagnostics logistics’ policies and procedures

• Ability to handle a high volume of telephone calls and work in a fast paced environment
• Ability to learn Dispatch Application and accurately enter pick‑up requests
• Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Well organized, utilizes job aids, maps etc., and can locate information readily
• Must be able to prioritize and handle multiple functions and serve Multiple Regions simultaneously
• Ability to interface with other departments within the facility and company
• Ability to maintain confidentiality concerning information and data received
• Flexible and available based on staffing requirements; weekends, holidays, on‑call and overtime
• Job Competencies Include
  • Functional/Technical Skills
  • Integrity and Trust
  • Active Listening
  • Negotiating Skills
  • Problem Solving
  • Drive for Results
  • Composure
  • Creativity
  • Priority Setting

• High school diploma or equivalent education is required
• Associates Degree (Preferred)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.