Chat Customer Support Representative - AT&T
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-07-20
Listing for:
OneTouch Direct
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Welcome to One Touch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.
We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top‑notch assistance in a timely manner.
Your Role Will Include:- Responding to customer inquiries via chat with a friendly and professional demeanor.
- Resolving issues and providing information about AT&T products and services.
- Handling customer complaints and questions effectively, ensuring satisfaction.
- Maintaining a positive attitude while managing multiple chat interactions simultaneously.
- Documenting conversations and ensuring follow‑up where necessary.
- Excellent written communication skills with a friendly and clear tone.
- Previous experience in a customer service role, particularly in chat support, is a plus.
- Strong problem‑solving skills and the ability to think on your feet.
- Ability to handle high volumes of chat interactions efficiently.
- Familiarity with AT&T products and services is advantageous.
- Proficiency with computers and chat support software.
- Strong attention to detail and organizational skills.
- The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
- Monthly COMISSION - To qualify for the monthly commission,
YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER. - Full-Time Hours
: 40 hours per week schedule, with overtime opportunities!
- GREAT Earning Opportunitie
s:
Competitive hourly pay PLUS monthly bonus opportunities! - Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
- Great workplace
:
Daily and weekly incentives to create a fun, competitive, and rewarding environment! - Benefits
:
Health Care Plan (Medical, Dental & Vision) - Growth
:
Opportunity for professional advancement as we grow! - Culture
:
Diverse & Inclusive welcoming culture with Employee Resource Groups
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