Parking Ambassador Evening and Overnight - Tampa

Parking Ambassador Evening and Overnight - Tampa

Tampa, FL, United States

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Generally responsible for revenue transactions associated with daily parking customers. Responsible for providing exceptional customer service and operational support at parking facility exits. This position serves as the first point of contact for customers experiencing questions, payment concerns, equipment issues, or exit delays. The Exit Ambassador assists customers with a professional and courteous approach while helping maintain efficient traffic flow and ensuring compliance with parking procedures.

The ideal candidate demonstrates strong communication skills, problem‑solving abilities, and the ability to remain calm and professional in a fast‑paced, customer‑facing environment.

Benefit Information:

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

JOB DUTIES:

May Include:

• Provide friendly, professional assistance to customers exiting the parking facility.
• Assist customers with questions, concerns, and general parking‑related inquiries.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Monitor and assist customers at parking exit lanes to ensure smooth traffic flow.
• Assist customers with payment transactions, tickets, validations, and parking access issues.
• Troubleshoot basic equipment issues and report malfunctioning equipment promptly.
• Assist customers experiencing lost tickets, payment discrepancies, or access issues according to established procedures.
• Maintain awareness of lane conditions and communicate operational concerns to supervisors.

EDUCATION/TRAINING/LICENSE(S)

REQUIRED:

High School education or equivalent, previous cashier and/or customer service training helpful.

EXPERIENCE/JOB KNOWLEDGE:

A history of working in the public service industry, solid employment record and previous experience handling cash are preferred. Basic arithmetic skills are necessary.

PHYSICAL REQUIRMENTS:

• Ability to stand and walk for extended periods.
• Ability to work outdoors in varying weather conditions.
• Ability to communicate clearly with customers and team members.
• Ability to occasionally assist with traffic direction and operational needs.

COMMUNICATION REQUIREMENTS:

Verbal and written communication skills in English.

EDUCATION/TRAINING/LICENSE(S)

REQUIRED:

High School education or equivalent, previous cashier and/or customer service training helpful.

EXPERIENCE/JOB KNOWLEDGE:

A history of working in the public service industry, solid employment record and previous experience handling cash are preferred. Basic arithmetic skills are necessary.

PHYSICAL REQUIRMENTS:

• Ability to stand and walk for extended periods.
• Ability to work outdoors in varying weather conditions.
• Ability to communicate clearly with customers and team members.
• Ability to occasionally assist with traffic direction and operational needs.

COMMUNICATION REQUIREMENTS:

Verbal and written communication skills in English.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E‑Verify program. E‑Verify is an internet‑based system used to electronically confirm employment eligibility.