Ticket Seller Supervisor

Job Summary Responsible for overseeing part-time window staff on event nights. Will occasionally be required to assist with the sale and distribution of event tickets. This position will cover a wider array of even types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist guests, Season Ticket Members, and staff with ticketing-related items.

This is a part-time opportunity.

Essential Duties and Responsibilities Act as liaison between frontline window staff and full-time Ticket Operations staff

Independently and accurately troubleshoot and resolve guest issues

Responsible for ticket office opening and closing procedures

Provide all guests a positive first impression by offering World-Class Plus Service Greet guests in a polite, professional, and friendly manner

Courteous, helpful demeanor when answering phones

Maintain composure when interacting with all guests

Ensure guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.

Facilitate ticket sales and distribution transactions

Obtain and use general knowledge of Ticketmaster ticketing system

Obtain general knowledge of ticket selling platform and mobile ticket platform

Troubleshoot any ticketing matters

Assist guests in selecting seating for events

Accurately organize and distribute Will Call tickets to guests

Willingness to assist with various Ticket Operations items and/or projects as necessary

Perform other related duties as assigned

Qualifications

Ticketing experience (Archtics, Host, TM1 Sales) preferred but not required

Minimum of one year of guest service experience

Comply with VSG company policy of background checks

Maintain an energetic, pleasant, and neat professional appearance

Must be polite, friendly and possess exceptional customer relations skills

Punctual, dependable, and excellent work attendance required

Ability to relate with a diverse customer background

Adaptable to work independently or in a team environment

Ability to multitask and work well under pressure

Ability to work at various locations including but limited to:
Benchmark International Arena, Yuengling Center, and Raymond James Stadium Working Conditions Must be able to stand on feet for long periods of time, walk long distances and climb stairs.

Must be able to communicate clearly and concisely in the English language

Ability to work in areas that can become crowded with equipment and/or people

Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.

Ability to work in loud environments

Ability to lift and carry up to 25lbsMust be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times

Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays

Must be able to work in cold/hot indoor and outdoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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