Customer Service Rep
Job in
Tampa, Hillsborough County, Florida, 33647, USA
Listed on 2026-07-31
Listing for:
Axelon Services Corporation
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
- Location: Tampa, FL
- Work Mode: Remote
- In-office training for about 1 week prior to the role being moved remotely for additional training.
- For outages in internet or power, the candidate is expected to go into the office as needed to prevent disruptions in service.
- Working Hours - 8:30 am - 5:00 pm EST during training.
- Post-training - 9:00 am - 5:30 pm EST. Candidates will need to be flexible within this timeframe.
- Handle incoming calls through the claim toll-free lines.
- Provide plan/policy and claim information, assist with submission of claims, and make outbound calls to gather missing information on incomplete claims.
- Conduct research when needed to resolve customer questions or complaints.
- Explain varying plan provisions to customers accurately and in a professional manner.
- Respond to telephone inquiries from insureds regarding specific claim details.
- Understand processes in entire department to assist callers with questions.
- Work closely with the claim analysts and care managers to provide a seamless customer experience.
- Make outbound calls and send letters to customers and providers to research incomplete claims.
- Escalate complaints and potential complaints appropriately.
- Document calls in computer system.
- Complete letters, tasks, and problem-solving for resolution of customer issues.
- Contribute ideas that enhance service quality.
- Perform project work and other related duties as assigned or required.
- High School Diploma.
- Minimum of 2 years' experience with insurance policies, greeting customers, and interpreting policy.
- Basic computer literacy and technical skills.
- Microsoft Office experience required.
- Ability to work independently, multi-task, and think critically.
- Strong problem-solving and analytical skills.
- Comfortable working with multiple priorities in a changing environment.
- Ability to prioritize and maintain quality.
- Associate level or higher degree.
- At least 2 years experience in a direct customer service position preferred.
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