Sr Customer Service - Intermodal

Sr. Intermodal Customer Service Representative

QC Intermodal® offers innovative, comprehensive door-to-door bulk solutions seamlessly merging over-the-road trucking and rail transportation utilizing a patented tank design (U.S. Patent 11,679,930). QC Intermodal provides customers with the speed of traditional over-the-road haulage while leveraging the cost competitive and environmental benefits of rail transport. This allows for timely, cost efficient, and environmentally conscious shipping solutions for manufacturers across North America.

We are looking for an energetic, reliable Sr. Intermodal Customer Service Representative to join our team in Tampa, FL. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity.

Job Summary:

The Sr. Intermodal Customer Service Representative is responsible for intermodal order planning, tracking, service exception management, and customer communication. Order management and service delivery should meet or exceed customer expectations. The Customer Service Representative will work closely with Intermodal Planning, terminal operations, pricing, contracts, billing and other support departments.

Duties and Responsibilities:

• Creation, entry and management of orders in the transportation management system(s)
• Collaborates with the Intermodal Planners as well as other QC support departments
• Tracking and tracing of intermodal orders throughout the order cycle
• Ability to identify, report and correct service exceptions
• Customer advocate; building relationships that foster growth
• Communicates effectively both internally and externally
• Responds to customer inquiries in a timely and effective manner
• Reporting and management of on-time service delivery
• Performs miscellaneous duties as assigned

Benefits:

• Medical
• Dental/Vision
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401k Employer Match and Roth Retirement Savings Plan
• Employee Stock Purchase Program (ESSP) {QCWC and QC Canada not eligible}
• Additional Voluntary Benefits

Requirements

Skills and Abilities:

• 3-5 years of experience in customer service
• Transportation experience preferred
• Liquid Bulk Experience preferred
• Intermodal experience preferred
• Basic knowledge of company's various business operations
• Excellent communication and interpersonal skills
• Organized, detail oriented, and ability to take initiative
• Ability to prioritize and hands multiple tasks
• Ability to work effectively in a team as well as independently, as required
• Knowledge of Google apps and Microsoft Office products preferred
• Strong analytical and planning skills

Education and Experience:

• High school diploma or equivalent.
• Two year degree preferred

Position Type/Expected Hours of Work:

• This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel Requirements:
Rare

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
• This job is assigned to a specific Terminal.
• Safety First environment - Complacency is not an option.

Physical Demands:

• The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
• This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Employment Opportunities:
Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.