Customer Service II

Job Title

Join our team and start a better life for yourself.

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.

- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.

- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.

- Builds emotional connections through meaningful and empathetic interactions with customers.

- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.

- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe.

At least we think that's pretty cool!

• 1 year sales or customer service experience preferred.