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Breeze Account Manager - TPA Airport
Job in
Tampa, Hillsborough County, Florida, 33603, USA
Listed on 2026-08-09
Listing for:
PrimeFlight Aviation Services
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep, Bilingual, Customer Success Management
Job Description & How to Apply Below
** Description*
* Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,
** team-oriented environment, we want to speak to you!*
* ** WHY WORK FOR PRIMEFLIGHT?*
* + Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more _(
* Benefits may vary based on eligibility)_
+ We are committed to being a leading provider of commercial services within the aviation industry
+ Our teams focus on maintaining a positive working environment and treating all team members with respect
+ With more than 200 locations across the world, we offer opportunities for career progression
** SUMMARY OVERVIEW*
* The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.
** RESPONSIBILITIES*
* + Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction
+ Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals
+ Coordinate with internal departments to ensure the timely and effective delivery of services to clients
+ Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement
+ Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations
+ Resolve client inquiries, concerns, and issues promptly and professionally
+ Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
+ Ensuring each position is covered and all requirements of the contract are met
+ Maintaining accurate timekeeping for payroll purposes
+ Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms
+ Ensuring all incoming staff members have on-the-job training
+ Communicating with airlines and other customers to provide exceptional customer service
+ Ensure staff is meeting safety standards
+ Counseling, Coaching and Participating in Disciplinary Actions
+ Demonstrate regular, predictable attendance at job location
+ Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
+ Perform any additional duties as assigned by management
** QUALIFICATIONS*
* + 18 years of age or older
+ Must be legally authorized to work in the country of employment.
+ Must hold a valid driver's license.
+ Communicate effectively in English (reading, writing, speaking)
+ Bilingual in English/Spanish a plus
+ Previous aviation experience in either ramp operations or customer service is required
+ 2 Years of Customer Management
+ Knowledge of the Aviation Industry
+ Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
+ Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
+ Effectively communicate with colleagues and clients, both in-person and through electronic means
+ Pass a background check and drug screen
+ Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
+ Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
+ Must be flexible to work extended hours on occasion to support our field operations
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements…
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