Dispatcher​/Customer Service Representative

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Dispatcher/Customer Service Representative

Full-Time

Saint Cloud, FL

We’re looking for an organized and customer-focused Dispatcher/CSR to maintain operational efficiency by coordinating service calls and dispatching technicians. This role requires assessing customer needs, aligning them with technician availability, and ensuring seamless operations.

• Respond promptly to customer inquiries via phone and email with timely, accurate communication
• Provide detailed service information, scheduling options, and guidance
• Manage appointment scheduling and coordinate with dispatchers
• Maintain accurate records of appointments, customer details, and job statuses
• Address customer concerns professionally and resolve issues promptly
• Conduct follow-up communications to confirm resolution and satisfaction
• Organize and maintain customer database and documentation
• Process payments and invoicing, particularly for tenant/landlord situations
• Promote maintenance plans and relevant products
• Guide customers in service decision‑making
• Maintain clear call board by moving unfinished calls forward
• Update builders on work order statuses via portals
• Follow up on “parts ready” tickets and confirm homeowner scheduling

• High school diploma or equivalent required
• Prior dispatch, customer service, or similar role experience preferred
• HVAC, plumbing, electrical, construction, or logistics experience beneficial

• Proficiency in scheduling/dispatching software (e.g., Service Titan)
• Strong Microsoft Office skills (Word, Excel, Outlook)
• GPS tracking and mapping system capability
• Data entry and record-keeping accuracy

• Excellent verbal and written communication abilities
• Strong active listening and problem‑solving skills
• Ability to handle high-pressure situations and multitask
• Professional phone etiquette

• Independent and team‑oriented work capability
• Conflict‑resolution and de‑escalation skills
• Industry terminology familiarity beneficial
• Flexible scheduling availability, including evenings and weekends

• Competitive compensation and benefits package
• Dynamic, fast-paced work environment
• Supportive team culture with growth and career development opportunities
• Direct impact on customer satisfaction and operational efficiency

Department Office

Job Type Full-Time

Location Saint Cloud, FL

Posted August 1, 2025

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