Area Warranty Supervisor

Summary As an Area Warranty Supervisor working for Taylor Morrison you will be responsible for supervising your designated warranty team members while maintaining a strong professional relationship with team members and customers to ensure outstanding customer service before and after the close.

Job Details What You’ll DoReport directly to Customer Service Manager and will support warranty department needs

Manage day to day functions of Customer Service Reps in designated areas

Ensure reps are completing warranty tickets as assigned to ensure customer satisfaction

Assist with hiring, training and retention of Customer Service Reps Help create efficiencies within department through process improvement

Work with Customer Service Coordinator to help manage ticket completion

Train reps on quality control process

Audit and report on quality control progress and compliance

Research areas of concern to effectively determine action and resolution

Assist Customer Service Manager with negotiations, pay, and pricing verification with trade partners contracted costs

Perform other duties as assigned

Sound Like You?

You might be just who we’re looking for if you have…Must have a minimum of 2 years prior customer service related experience in the residential homebuilding industry

College degree or work-related experience in customer service field specific to the homebuilding industry preferred

Prior supervisory/management experience is preferred

Exceptional communication skills and follow up Superior customer service and satisfaction skills required

Must have exceptional relationship building skills. Must also bring exceptional organization, scheduling, follow up, and planning skillsFLSA Status:
Exempt Will have responsibilities such as:

Interviewing, selecting, and training employees

Setting rates of pay and hours of work

In charge of fostering team member retention and promoting engagement within the team or organization

Evaluating productivity; handling grievances or complaints, or addressing disciplinary actions of team members

Determining work techniques

Planning the work Apportioning work among employees

Determining the types of equipment to be used in performing work, or materials needed

Planning budgets for work Monitoring work for legal or regulatory compliance

Providing for safety and security of the workplace

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Report to Division/Corporate Office/Community daily and adhere to schedule

Ability to access, input, and retrieve information from a computer and/or electronic device

Ability to interact effectively in different situations and resolve conflict face to face with customers, co-workers and higher level managers

Ability to make decisions which have significant impact on the company’s credibility, operations, and services

Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints

Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules

Ability to sit or stand for long periods of time and move around work environment as needed

Ability to operate a motor vehicle if applicable

Comply with company policies and procedure

Physical Demands:

Must be able to able to remain in a stationary position up to 50% of the time

The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.

Benefits of Working With Taylor Morrison We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

Competitive Compensation Health Care - Medical/Dental/Vision/Prescription Drug Coverage
401(k) with Company Matching Contributions Flexible Spending Accounts Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Tuition Reimbursement Employee Home Purchase Rebate Program Home Mortgage Program Employee Assistance Program (EAP)
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