Insurance Call Center Agent

Corner Stone Staffing is hiring for a reputable insurance provider committed to delivering exceptional service and peace of mind to every policyholder. If you thrive in fast-paced call center environments and have a passion for helping others, you might be our next Insurance Call Center Agent!

Location Tampa, FL | Onsite

• $18/hr
• Monday – Friday, 7am - 6pm (Flexible for OT / weekends as needed)

ROLE IMPACT: This role supports policyholders by providing critical front-line service for insurance-related inquiries. Success is defined by responsiveness, clarity in communication, and the ability to resolve calls efficiently while identifying lead opportunities and maintaining a high level of professionalism.

• Handle inbound calls from policyholders, agents, and mortgage companies regarding coverage, billing, and general policy inquiries
• Respond accurately to First Notice of Loss (FNOL), billing, and mortgage-related calls
• Process endorsements such as mortgage updates and document uploads (IT)
• Provide technical and procedural guidance to clients and internal team members
• Maintain service standards while documenting all customer interactions

• 2+ years of experience in a high-volume customer service call center
• Proficient in Microsoft Office, especially Word, Outlook, and Excel
• Strong communication skills with a professional phone presence
• Ability to multi-task and resolve issues under time pressure

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Call center telephony platforms (unspecified)
• CRM or policy management systems (unspecified)

• Conflict resolution or negotiation experience
• Experience in insurance industry or understanding of insurance terminology
• Bilingual (Spanish/English) a plus