Client Services Representative- Pathology Lab

Vanta Diagnostics is a rapidly growing, CAP- and CLIA-certified national laboratory delivering targeted molecular diagnostics designed to improve both clinical and economic outcomes. Our work empowers healthcare providers with actionable insights that support better decision-making and provide therapies that truly change patients’ lives. Known for our industry-leading turnaround times, we ensure results move quickly from the lab to the provider.

We are looking for a dynamic Client Service Representative (CSR) for our growing team. The Client Services Representative anticipates, recognizes and meets the need of internal and external customers. The CSR provides prompt, cooperative assistance and seeks ways to increase customer satisfaction and loyalty.

The schedule for this role is M-F 9am- 5:30pm on-site, reporting directly to the Customer Service Supervisor.

• Establish trusting relationships with internal and external customers by acting as a source of reliable and helpful information. Serve as a liaison between internal and external customers.
• Answer incoming calls and transfer them to the appropriate party.
• Greet and announce all visitors to appropriate personnel.
• Respond promptly to requests for assistance, including but not limited to: new referral source account set-up, slide requests, report requests, managed care inquiries, and data verification with physician offices (for pre-data and data entry).
• Prioritize requests and provide an approximate time period for response.
• Document all calls on customer service information forms, noting name, phone number, time of call, nature of the request, and resolution of the problem and date/time of resolution.
• Assist with all customer communication projects, including direct mail letters, e-mail announcements, telephone announcements, etc.
• Initiate and implement quarterly telephone communication with referral sources.
• Manage service recovery, including necessary and appropriate letters, telephone calls or other methods to keep the customer informed and satisfied.
• Provide monthly report at quality assurance meetings.
• Perform other duties as requested, including data entry and /or transcription support.
• Adherence to Safety Regulations.

• High school graduate or equivalent is required, Associates and or Bachelors degree preferred.
• Medical, Lab and customer service experience is preferred.
• Basic computer and work processing applications.
• Understanding of medical terminology.
• Understanding of anatomy and physiology.
• Client care, QA and safety practices.

Along with competitive pay, as a full-time Vanta Diagnostics employee, you are eligible for the following benefits:

• Medical plans start day one of hire with 2 medical coverage tiers to choose from (HDHP & PPO)
• Vision & Dental Insurance on day one
• HSA, FSA, and Dependent Care Flexible Spending Accounts (DCFSA) available
• HRA Reimbursement program for all HDHP enrolled employees
• 401(k) with employer match
• Company paid Basic Life, AD&D, short term disability (STD), long term disability (LTD), and dental insurance
• 100% Company-Funded Employee Assistance Program (EAP)
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and company holidays
• Voluntary benefits include critical illness, hospital indemnity, accident insurance, theft & credit monitoring services

Ideal Start date will be as soon as the right candidate is identified. If you meet the above qualifications and are interested in joining our team, please submit your resume for consideration.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently.