Customer Service Clerk

Position Summary

Our Customer Service Clerk assists the Front End Manager and Customer Service Lead in executing the store's front‑of‑house operations, including cashiering, customer service, checkout efficiency, and janitorial tasks. This role ensures a positive shopping experience by maintaining excellent customer service standards, ensuring that common areas are clean and sanitary, and accurately executing cash handling processes. As a main point of customer contact, this position plays a uniquely important role in the overall success of the store.

• Streamline the customer experience through fast, friendly, and accurate checkouts.
• Delight customers by exceeding their expectations with best‑in‑class service.
• Carefully bag each customer’s order and offer assistance in loading their cars.
• Perform daily cleaning duties, including sweeping the floors, operating the floor machine, cleaning restrooms, and other duties as assigned by the Front End Manager.
• Handle customer concerns, complaints, and service recovery professionally and efficiently.
• When cashiering, follow all cash handling procedures, including counting down and reconciling tills.
• Maintain cleanliness, organization, and merchandising standards in checkout and entrance areas.
• Resolve operational issues quickly to maintain service levels.
• Coordinate with store leadership to support overall store operations and customer satisfaction goals.

• Relevant industry experience preferred but not required
• Basic computer, POS, and cash management knowledge
• Strong problem‑solving skills with the ability to make quick, effective decisions
• Excellent communication and organizational skills
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
• Knowledge of food safety regulations preferred, but not required
• High school diploma or equivalent required

• Ability to stand and walk for extended periods of time; bend, and lift up to 40 lbs.
• Comfortable working in varying temperature environments (coolers, freezers, kitchens)

• Full‑time:
  Medical, Dental, Vision, Life Insurance/AD&D, Short‑Term Disability, and Long‑Term Disability coverage available through employee and employer contributions
• Full‑time: 401(k) and Roth 401(k) retirement plans with company participation (if applicable)
• Additional voluntary benefits available

• $16.00 - $17.00 per hour