Customer Service Representative – Healthcare

Location:

On-site in Riverview or Tampa, FL

Starting Pay: $15.61/hr plus potential bonus opportunities

Schedule:

Limited-Service Full-Time schedules available; hours, schedule, and targeted start date are discussed with recruiter.

Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 10 p.m.

Make a Difference by Helping People Navigate Healthcare with Confidence. Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service‑minded, and ready to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

• Competitive Compensation: $15.61/hr base pay + 10% shift differential
• Potential bonus opportunities may be available, subject to eligibility requirements
• Comprehensive Insurance Coverage: company‑paid medical coverage
• Maximus Wellness Support:
  Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Paid Time Off Package: paid time off, sick leave, and 11 paid holidays
• Tuition Reimbursement: support for ongoing education and development
• Future Planning: 401(k) with company match
• Work/Life Balance Support: flexible schedules that meet your lifestyle
• Career Growth: a supportive environment with development and promotional opportunities
• Meaningful Work with Impact: no cold calls, sales, or collections involved!

• Provide customer service for basic and routine inquiries and problems via telephone, email, web chat, or written letters.
• Handle basic and routine calls.
• Use a computerized system for tracking, information gathering, and troubleshooting.
• Provide feedback when needed and input on call trends, processes, procedures, and training.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre‑scripted responses.
• Follow policies and standard operating procedures such as filling out timesheets and adhering to privacy and HIPAA rules.
• Utilize standard technology such as telephone, e‑mail, and web browser to perform job duties.
• Assist callers with filling out online applications and submitting them electronically to plan providers.
• Complete basic call logs by clicking the required script confirmation options.
• Refer calls as required to the CSR Lead.
• Maintain up‑to‑date knowledge of client regulations and policies.
• Report problems via the online system so they can be addressed by the appropriate parties.

• High school diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally, and fluently.
• Ability to work within established turnaround times.
• Excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Must participate and certify in internal CCO training to begin this role.
• Medicare certification in Tier I Claims Part A, Part B, and Part DME training will be required later.
• May be required to work overtime and scheduled holidays.
• Working on‑site at the office is a key requirement; remote work is not available until after one year of employment.

Maximum Salary

$15.61

Minimum Salary

$15.61

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.