Customer Success Associate

• Research client industries and business activities to support customers with insight and anticipate their needs
• Run regular customer service review meetings, preparing agendas, supporting documents, and reports
• Handle ad hoc customer queries and elevate issues to the appropriate teams
• Identify opportunities to add value through service add-ons
• Attend meetings, record accurate minutes, and distribute them to internal and external stakeholders
• Generate and maintain reports on customer-centric operations
• Surface insights and recommend process improvements while meeting deadlines
• Develop and maintain relationships with customers, local partners, and internal teams
• Manage Salesforce administration and updates for customer interactions and account activity
• Review invoice outputs against customer agreements and resolve discrepancies
• Liaise with billing and finance to ensure invoice accuracy
• Support the Customer Success team with additional tasks as needed

• Energetic, confident graduate with a keen interest in international business
• Evidence of professional-services experience, such as internships in accounting, consulting, or law, is a plus
• Alternatively, 1–2 years' experience in a customer or consulting support role within professional services
• Strong written and verbal English communication skills
• Additional language fluency is a bonus
• Proactive, responsive, and self-motivated, with a strong customer-service ethic
• Ability to multitask and manage time efficiently and effectively
• Detail-oriented, with strong organizational skills
• Experience in a similar role would be advantageous
• Strong project management skills
• Ability to communicate confidently with senior personnel
• Flexibility and adaptability in an evolving environment
• Ability to manage multiple business relationships effectively

Demonstrates strong customer service skills and the ability to manage relationships with clients and internal teams. Proficient in Salesforce administration and capable of generating reports to support customer-centric operations.

• Salesforce Administration
• Customer Relationship Management
• Project Management
• Strong Written And Verbal Communication
• Detail-Oriented

• Report Generation
• Process Improvement
• Invoice Review
• Customer Service Review
• Professional Services Experience

• Proactive
• Self-Motivated
• Organizational Skills
• Flexibility
• Adaptability

• International Business
• Customer Success
• Consulting Support
• Professional Services
• Multitasking