VP, Customer Experience & Advocacy
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-09-09
Listing for:
Invigorate Finance
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Fay Servicing is seeking an FVP, Consumer Advocacy to lead borrower engagement across front-line and offshore teams. This role guides the Consumer Advocacy and Complaints groups and drives a multi-channel contact center transformation.
Reporting to the SVP, Account Management, you will oversee omni-channel operations, digital engagement initiatives and compliance with customer experience standards and investor expectations. Strong leadership and data-driven decision making are essential.
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