Customer Service Representative - Bilingual Spanish, Healthcare

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Tuesday, July 14, 2026

City

Riverview

State

FL

Country

United States

Working time

Full-time

Hiring Event s !

5701 E Hillsborough Ave Ste 1300, Tampa, FL 33610

Location: On-site in Riverview or Tampa, FL

Starting Pay: $17.17/hr. p lus up to $2,880 in bonus opportunities for eligible new hires.
* Schedule: Limited-Service Full-Time schedules available;the hours, schedule, and targeted start date are discussed with recruiter

Evening and night shifts are highly preferred , with a 10% shift differential for hours worked between 7 p.m. and 10 p.m.

Make a Difference by Helping People Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is hiring
Bilingual (English/Spanish) Customer Service Representatives
(CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow,we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

We provide a competitive package designed to support your success both inside and outside work:

- Competitive Compensation:

• Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

- Comprehensive Insurance Coverage:
Company-paid medical coverage

- Maximus Wellness Support:
Employee Assistance Program (EAP), wellness resources, and employee discount programs

- Paid Time Off Package:
Paid time off, sick leave , and 11 paid holidays

- Tuition Reimbursement: S upport for ongoing education and development

- Future Planning: 401(k) with company match

- Work/Life Balance Support:
Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with development and promotional opportunities

- Meaningful Work with Impact:
No cold calls, sales, or collections involved!

* Eligibility requirements apply. Bonus amounts and payout timing may vary.

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties
• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• Must be able to speak and read Spanish fluently
• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous…