Claims Services Representative

JOB SUMMARY The Claims Services Representative delivers exceptional customer service by efficiently handling inbound calls from policyholders, contractors, and public adjusters, processing claim notices and coordinating with internal departments to ensure fast and accurate claim resolution.

ESSENTIAL FUNCTIONS Respond promptly and professionally to inbound calls regarding claims, providing accurate and thorough information

Demonstrate empathy, active listening, and problem-solving skills

Maintain clear, courteous, and professional communication with internal departments and external parties

Upload claim correspondence timely to avoid any delays in the claim process REQUIRED SKILLS & EXPERIENCE One year or more related experience and/or training in a high-volume call center environment; or equivalent combination and experience

Impeccable attention to detail with commitment to delivering error-free work Excellent verbal and written communication skills

Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel with extensive working knowledge of Microsoft Excel formulas and spreadsheets

Ability to manage multiple priorities within a fast paced and high-volume environment

Ability to work well in a team-oriented environment, as well as independently

Strong phone etiquette and Customer Service experience EDUCATION & TRAINING High school diploma required;
Associate degree preferred LICENSES OR CERTIFICATIONS Insurance 6-20 License, preferred#Griston2