Guest Services Events Team Member: Part-Time

JOB TITLE: Guest Services Events Team Member
DEPARTMENT: Guest Services
REPORTS TO: Guest Services Leadership
SCHEDULE: Wednesday-Sunday
Hourly Rate: $14.00/hour

The Events Team Member is an integral part of MOSI's evening operations, providing exceptional guest service during late afternoon and evening hours. This role supports a variety of front-line functions including Box Office ticketing and redemption, ushering guests in the Digital Dome, and assisting in the Gift Shop. Team members help ensure a smooth, enjoyable, and safe experience for all guests attending evening events, dome shows, and museum programs.

• Supports MOSI's mission, values, vision and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.
• Deliver outstanding customer service to all evening guests.
• Operate the Box Office: process ticket sales, redemptions, and memberships for general admission and special evening events.
• Usher guests in the Digital Dome (planetarium): take tickets, assist with seating, ensure smooth show transitions, and uphold a positive and professional guest experience.
• Support operations in the Gift Shop: assist with merchandise sales, restocking, and closing procedures.
• Accurately handle cash, credit card, and mobile transactions using point-of-sale systems.
• Greet and direct guests, answering questions and offering guidance as needed.
• Enforce museum policies and procedures in a courteous and professional manner.
• Maintain cleanliness and organization of work areas including the Box Office, Gift Shop, and Dome Theater.
• Assist with setup and breakdown for evening events as needed.
• Assist with directing and managing event parking to ensure smooth traffic flow and a positive guest experience
• Serve as a friendly and knowledgeable resource for guests during evening hours.

• Customer Service: Demonstrates a strong commitment to ensuring a positive guest experience. Handles challenges calmly and respectfully.
• Communication: Clearly conveys information, listens attentively, and maintains professional demeanor in all interactions.
• Teamwork: Works collaboratively with colleagues, helping to foster a positive and efficient evening operations team.
• Adaptability: Able to adjust to changing event needs, unexpected challenges, and guest volume fluctuations.
• Safety & Security: Observes and enforces safety protocols, reports concerns promptly, and ensures all public-facing spaces are safe and welcoming.

• High school diploma or equivalent.
• Evening and weekend availability required; ability to work holidays and special event nights.
• Prior experience in customer service, ticketing, retail, or event support preferred.
• Ability to work in a fast-paced, guest-focused environment with a positive attitude.
• Basic computer and POS (point-of-sale) skills; ability to learn new systems quickly.
• Must be comfortable working in dark/dim spaces (Digital Dome), standing for extended periods, and lifting up to 30 pounds occasionally.

• Continually required to stand.
• Continually required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear and utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Frequently required to lift/push/carry items less than 50 pounds.
• Frequently required to be around or near loud noises.
• Frequently required to be around or near dark places.

MOSI is open 363 days a year. Employee may be required to work some special events which may fall on holidays, evenings, and/or weekends.

• MOSI Membership
• Complimentary annual family membership
• Local Memberships
• Complimentary annual family membership to Florida Aquarium, Glazier Children's Museum, and Zoo Tampa at Lowry Park
• Attraction Share
• MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to
  3) entrance free of charge or at a considerable discount, to the top attractions in Florida. More information is available:
• MOSI is open 363 days a year. Employee may be required to work some special events which may fall on holidays, evenings, and/or weekends.