Bilingual Service Advisor Jerry Ulm CDJR

Bilingual Service Advisor for Jerry Ulm CDJR

Job Category: Service

Requisition Number: BILIN
004097

• Posted :
  September 9, 2026
• Full-Time
• On-site

Showing 1 location

Tampa, FL 33607, USA

We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closingadditionaladd-on sales.
  
  Inspectsevery finished repair order for proper completion, and pricing accuracy, and legibility.
• Ftech Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifiesrepeat customers/first timecustomerand treats them accordingly.
• Contactscustomers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminatessurprises forcustomerby reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customerviewpointand service follow-up issues.
• Familiar with processing Fleet Accounts.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.