HECM Client Services Associate

Community Association Manager

Responds to homeowner, board member, and vendor inquiries by phone, email or portal in a professional and timely manner. Assists with processing architectural requests, compliance questions, account inquiries, maintenance requests, and general association inquiries. Supports community managers with administrative tasks and client communications. Maintains accurate homeowner, property, and association records in the CINC system. Serves as the residents' first point of contact and responds promptly and professionally.

Cultivates strong relationships with clients by demonstrating proactive communication, attentiveness to their needs, and a commitment to exceptional service delivery. Addresses client concerns and issues promptly, escalating complex matters to appropriate stakeholders for resolution. Solicits feedback from clients regarding their onboarding experience and uses insight to continuously improve our client transition process.

Qualifications:

High school diploma or GED Equivalent. Experience in customer service, administrative support, or related office environment required. Strong verbal and written communication skills. Proficiency with Microsoft Office, email and general office technology. Property management, association management, or HOA industry experience preferred.

Oral and written communication:
Novice. MS Excel:
Novice. MS Office:
Novice. Problem Solving:
Novice. Strong work ethic:
Novice.

Dedicated:
Devoted to a task or purpose with loyalty or integrity. Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic:
Shows intense and eager enjoyment and interest. Innovative:
Consistently introduces new ideas and demonstrates original thinking. Team Player:
Works well as a member of a group.

Goal Completion:
Inspired to perform well by the completion of tasks. Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization. Entrepreneurial Spirit:
Inspired to perform well by an ability to drive new ventures within the business. Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals. Self-Starter:
Inspired to perform without outside help. Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.