Call Center Collections Representative

LOCATION

Tampa, FL

• Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
• Negotiation: Work with customers to establish realistic and effective repayment plans or settlements.
• Follow‑Up: Monitor and follow up on missed payments and broken promises to pay.
• Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly.
• Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
• Documentation: Maintain detailed and organized records of all interactions and collection efforts.
• Performance Goals: Consistently meet or exceed daily and monthly collection targets.

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual in English and Spanish (required).
• Strong negotiation and conflict‑resolution skills.
• Ability to remain calm, professional, and empathetic under pressure.
• Familiarity with debt collection laws and best practices is a plus.
• Previous experience in collections, customer service, or call center environments preferred.

• All MCI Locations.
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position:
  Must be willing to submit up to a Level II background and/or security investigation with fingerprint; job offers are contingent on results.
• Must be willing to submit to drug screening; job offers are contingent on results (does not apply in Canada).

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full‑time employees eligible for medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days.
• Retirement Savings: Available retirement savings programs where applicable.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Focus on internal promotions and advancement opportunities.
• Paid Training: Earn while learning new skills.
• Work Environment: Team‑oriented culture that fosters collaboration and engagement.
• Dress Code: Casual.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.