Lead Passenger Service Agent; Bilingual English​/Spanish; TPA

Discover an exciting future at the Airport! Lead Passenger Service Agent (Bilingual English/Spanish) $19.00 per hour TYPE:
Full - Time |SHIFT TIMES:
Schedule vary based on flight activities Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.

Our employees receive the following, based on position and eligibility requirements:

• Insurance - health, dental and life
• 401(k) retirement plan with company match
• Employee Assistance Program
• Employee discounts
• Competitive wages
• Flexible schedule
• Advancement opportunities
• On the job training
• $300 referral bonuses - unlimited
• Daily Pay

A Lead is a subject matter expert who coaches, motivates and guides operational work performed by their peers. Leads are responsible for monitoring and reporting any extraordinary performance or deviations from operational standards. As a passenger service agent, you will provide exemplary customer service to all airline passengers. You must also provide help and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve.

Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

• Responsible for meeting and greeting passengers.
• Will be responsible for ticketing, gate and jet bridge functions.
• Must be professional and alert at all times.
• Ensures all QAS and customer safety standards are met and maintained.
• Ensure that all flights that Quantem loads and/or unloads operate on time.

• High school diploma or equivalent preferred.
• Must be 18 years of age or older.
• Maintain and treat all information as confidential.
• Possess the tact to deal with all levels of employees and client representatives.
• Must be able to read, write, understand and carry out instructions in English and Spanish.
• Must be able to verbally direct and communicate in English and Spanish.
• Proficient with Microsoft Office Suite or related software.
• Impeccable attention to detail and organization.

• Indoor customer service environment.
• Prolonged periods of standing, noise level may be excessive at times.

• Must be able to carry, push, pull, lift up to 70 pounds and operate office equipment as necessary.

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group. The Inland Group of Companies is comprised of Inland Deicing Services (IDS) and Quantem Aviation Services (QAS). The Inland Group of Companies is a multi-national collective of premier aviation services providers.

Each company is highly specialized in their field of expertise with proven track records of providing safe, efficient, and cost-effective aviation services.