Installation Coordinator

A growing home services organization is seeking a highly organized and customer-focused Operations Coordinator to support day-to-day project execution and field operations.

This position serves as a key point of contact between customers, field service professionals, vendors, and internal teams. The ideal candidate is comfortable managing multiple priorities in a fast-paced environment, has strong follow-through, and can quickly identify and resolve issues that may impact customer commitments.

The successful candidate will bring a combination of coordination, leadership, customer service, and problem-solving skills
, along with a strong sense of urgency and accountability.

• Project Coordination: Coordinate multiple active customer projects from initial scheduling through completion, ensuring timelines and commitments are met.
• Quality & Documentation Review: Review project information, measurements, documentation, and other job details for accuracy and completeness before work begins.
• Payment & Account Verification: Confirm required customer payments, deposits, financing arrangements, and account documentation are properly processed.
• Materials & Vendor Coordination: Coordinate the ordering, tracking, and availability of materials and supplies needed to complete scheduled projects.
• Schedule Management: Work closely with field teams and customers to establish project dates, resolve scheduling conflicts, and make adjustments when circumstances change.
• Project Acceleration: Monitor project readiness and identify opportunities to move work forward when materials, labor, or other requirements become available ahead of schedule.
• Customer Communication: Conduct proactive customer outreach, provide project updates, answer questions, and serve as a reliable point of contact throughout the project lifecycle.
• Issue Resolution: Respond to customer and field-team concerns, investigate problems, and coordinate timely resolutions.
• Field Team Coordination: Maintain regular communication with contractors and field service personnel to ensure expectations, schedules, and quality standards are understood and maintained.
• Process Improvement: Identify operational bottlenecks and recommend improvements that increase efficiency, reduce errors, improve customer satisfaction, and control costs.
• Cross-Functional Collaboration: Partner with sales, operations, customer service, vendors, and other internal teams to ensure projects move efficiently from sale through completion.

• Strong organizational and coordination skills
• Ability to manage multiple projects and competing priorities simultaneously
• Professional, customer-focused approach
• Strong written and verbal communication skills
• Ability to remain calm and solution-oriented in a fast-paced environment
• Strong follow-through and attention to detail
• Ability to work independently and exercise sound judgment
• Comfortable communicating with a variety of personalities, including customers, contractors, vendors, and internal teams
• Strong time-management and prioritization skills
• Demonstrated sense of urgency and accountability
• Ability to identify problems and take initiative to resolve them

• 1+ year of experience coordinating employees, schedules, contractors, vendors, or field service teams
• Previous experience in home services, construction, remodeling, installation, or a related industry preferred
• Experience in project coordination, scheduling, dispatch, customer service, or operations preferred
• High School Diploma or equivalent
• Ability to work a five-day, 40+ hour work week, including occasional Saturdays
• Flexibility to respond to customer or operational needs outside standard business hours when necessary, including occasional afternoon/evening or weekend communication