Customer Care Representative

Customer Care Representative

We're seeking a detail-oriented and customer-focused professional to join our team as a Customer Care Representative. In this role, you'll be the key point of contact for customers, vendors, and internal teams—handling inquiries, processing orders, preparing quotes, and ensuring a seamless experience from pre-sale through post-sale.

What You'll Do

• Respond to customer and internal inquiries via phone and email
• Prepare quotes, enter orders, and ensure accurate pricing
• Track shipments, expedite orders, and provide status updates
• Resolve customer issues
• Manage returns (RMAs)
• Support the outside sales team with orders, samples, and requests
• Coordinate with vendors, warehouse, and internal teams

Why Join Us

• Collaborative team environment
• Opportunity to grow product knowledge and sales skills
• Training and development provided
• Positive culture

Requirements

• 2+ years of customer service experience preferred (B2B a plus) – will train the right candidate
• 2+ years of similar product experience preferred
• Strong communication and problem-solving skills required
• Ability to multitask, prioritize, and work independently
• High attention to detail and accuracy
• Familiarity with the automation industry/similar product lines
• Basic math skills and comfort with systems
• ERP experience required (P21 experience a plus but not required)
• Microsoft office experience
• Outlook proficiency
• Bi-lingual a plus but not required