Customer Relations Manager

Company Description Valerix Estate Management is a professional property and estate management company serving clients in Tampa, FL and the surrounding area. The organization focuses on delivering high-quality, reliable services that protect and enhance the value of residential and commercial properties. Team members collaborate closely with property owners, residents, and service providers to maintain excellent standards of care and customer service.

Valerix Estate Management values integrity, clear communication, and long-term client relationships, creating a supportive environment for employees to grow their careers. The company is committed to continual improvement and the adoption of best practices in estate and property management.
Role Description The Customer Relations Manager is a full-time, on-site role based in Tampa, FL, responsible for overseeing client communication and relationship management for Valerix Estate Management. This role involves serving as the primary point of contact for property owners and residents, responding to inquiries, resolving concerns, and ensuring a positive customer experience. The Customer Relations Manager will coordinate with internal teams and external vendors to address service requests, follow up on maintenance issues, and communicate timelines and outcomes clearly to clients.

Daily tasks include monitoring customer feedback, maintaining accurate records of interactions, preparing status updates and reports for management, and contributing to process improvements that enhance service quality. The role also includes supporting client onboarding, assisting with contract renewals, and representing the company’s values in all client-facing interactions.
Qualifications

• Demonstrated experience in customer service or client relationship management, ideally within property, real estate, or estate management environments.
• Strong communication skills, including clear verbal communication, professional business writing, and active listening.
• Organizational and time-management abilities, with experience handling multiple client requests, prioritizing tasks, and meeting deadlines.
• Problem-solving and conflict-resolution skills, with the ability to manage complex situations and find practical, customer-focused solutions.
• Proficiency with office productivity tools and customer management systems (e.g., CRM software, property management platforms, email, and spreadsheets).
• Capacity to work on-site in Tampa, FL, collaborate effectively with cross-functional teams, and interact professionally with diverse clients and stakeholders.
• Attention to detail and a commitment to accuracy when documenting client interactions, contracts, and service records.
• Relevant education such as a bachelor’s degree or equivalent experience in business, communications, hospitality, real estate, or a related field.
• Previous leadership or supervisory experience, or readiness to take on responsibility for guiding support staff and contributing to team development.
• Familiarity with local property regulations and community standards is beneficial but not required.