Dental Laboratory Technical Specialist – Removables

Job Description:

Removable Subject Matter Expert (SME)

Location: Tampa, Florida

Pay Rate: $35.00 - $40.00 per hour

Employment Type: Full-Time with Full Benefits

Additional Perks: Quarterly Bonuses & Relocation Assistance available for the right candidate

The Subject Matter Expert (SME) in Removable provides technical expertise, quality oversight, and mentorship specifically focused on removable products and processes (and not any other product lines). This role requires hands-on fabrication experience, strong doctor/office communication, and documentation skills.

Working in a professional call center and operational setting, you will support best practices, troubleshoot, handle, investigate, and perform root-cause analysis on escalations. You will also train related Technical Consultants (TCs) to standardize the case handling process with customers, fabrication sites, and deliver a best-in-class customer experience.

• Product Expertise: Focus strictly on Removable products (including standard removable appliances and implant-supported over dentures) while providing deep expertise in analog and digital workflows.
• Process Expertise:
• CAM: Milling and 3D printing for removable applications.
• Ceramist/Finishing: Shade matching and aesthetic standards for removable prosthetics.
• Specifications & Standards: Define and maintain removable product specifications, treatment planning guidelines, material criteria, design parameters, manufacturing processes, and quality standards.
• Technical Support & Escalations: Serve as the primary technical resource for investigating, evaluating, and resolving product, process, and quality issues raised by facilities and customers.
• Delegation of Authority (DOA) & Materials: Take ownership of product group DOA and act as a material list reviewer and approver for removables.
• Innovation & Workflows: Monitor emerging materials, digital workflows, and industry techniques (CAD/CAM, 3D printing, and intraoral scanning) tailored to removable restorations. Evaluate and recommend new equipment and materials to improve quality, efficiency, and satisfaction.
• Strategic & Product Launches: Research and identify new removable product and revenue opportunities supporting strategic objectives; support new product/service line launches including incorporation pilots, trials, and go-to-market activities.

• Standards Enforcement: Evaluate and approve product group and process quality standards across clinical review, treatment planning, fabrication, and final removable product outcomes.
• Audits & Compliance: Conduct process audits related to case intake and fabrication workflows; ensure compliance with FDA, OSHA, and applicable dental laboratory regulatory standards.
• Root-cause Investigation: Support manufacturing facility quality teams in investigating remakes and customer complaints for removables, identifying root causes, and defining corrective actions.
• Escalation Team: Serve as a key member of the escalation handling team, communicating directly with doctors, DSO clinical directors, and leadership regarding treatment planning, clinical concerns, quality issues, and service performance.
• Engineering Changes: Evaluate product or manufacturing process engineering change requests for removables and approve related implementation notifications.
• Cross-Functional Liaison: Serve as a primary liaison among dentists, sales/account managers, and production teams for technically complex removable cases.
• Sales & Marketing Support: Provide technical consultation and support to Sales and Marketing teams.
• Complaint Resolution: Assist the Complaint Specialist by researching case issues and providing feedback to customers as requested.

• Experience: 7+ years of progressive experience in dental laboratory technology with a deep, specialized background in removable prosthodontics (analog and digital). (
  
  Note:
  
  This SME role is strictly for Removables only).
• Education & Credentials: High school diploma or equivalent; relevant certifications required (e.g., CDT - Certified Dental…