Voucher Training and Compliance Specialist

Voucher Training and Compliance Specialist

Category:
Administration

Main location:
United States, Florida, Tampa

Alternate Location(s):
United States, Ohio, Columbus;
United States, Ohio, Cleveland

Position : J

Employment Type:

Full Time

This position is located in Tampa, FL or Cleveland or Columbus, OH.

Join us as a Voucher Training & Compliance Specialist! Are you a natural coach, a strong communicator, and someone who loves helping others succeed? This role puts you at the heart of a collaborative, mission‑driven team where your training expertise and problem‑solving skills make a real impact.

You’ll design and deliver engaging training, support partner development, create new learning content, and help shape processes that keep operations running smoothly and accurately. Every day brings opportunities to learn, lead, and grow.

• Meaningful, high‑impact work that supports housing program operations
• A supportive team culture that values mentorship, collaboration, and continuous improvement
• Opportunities to create new training, influence processes, and develop expertise
• A professional, stable work environment with strong cross‑team partnerships
• Room to grow your career in training, compliance, operations, or leadership

The Voucher Training and Compliance Specialist develops and delivers training to new and existing CGI PBCA team partners on all processes related to Voucher Processing. This role creates training materials, supports partner mentoring and development activities, coordinates workshops, maintains vouchering documentation and eLearning content, and ensures all materials reflect current HUD requirements, policies, procedures, and software updates. The Specialist also creates new training as policies, procedures, and system enhancements evolve.

Under the direction of the Voucher Training and Compliance Manager, the Specialist is responsible for carrying out training functions for assigned jurisdictions and developing voucher‑related training materials aligned with CGI partner roles and expectations.

• Creating new trainings as policies, procedures, system features, or HUD guidance evolve
• Supporting mentoring and development activities for new and existing partners
• Delivering in‑person trainings and workshops as needed, providing a professional, engaging, and supportive learning environment for team partners
• Conducting virtual trainings and meetings on camera as required, maintaining a professional and engaging presence in all live sessions
• Updating procedural manuals in response to major policy, procedure, or vouchering software changes
• Updating voucher training Power Points to ensure current processes are included in new hire training
• Maintaining written documentation of training materials, class rosters, evaluations, and assessment results
• Updating and monitoring tracking databases to support reporting and ensure ISO 9001 compliance
• Collaborating with the Voucher Training and Compliance Manager and Business Operations Analyst on testing and development of system enhancements
• Reporting issues related to timely voucher processing
• Maintaining strong working relationships with Operations Managers, Finance Managers, Quality Assurance

• Proficiency with Microsoft PowerPoint and Microsoft Office Suite
• Adobe Captivate experience preferred
• Information systems knowledge
• Accounting and record‑keeping skills
• Strong professional and analytical skills

• Ability to coach, mentor, review, and evaluate operations staff
• Ability to write assessments and evaluations for new and existing team partners
• Ability to support partner development through ongoing guidance, skill‑building, and training follow‑up
• Ability to prepare instructional materials, and present information effectively in both group and one‑on‑one settings
• Ability to interpret guidance and regulations—even with limited prior subject knowledge—and translate them into accurate policies, procedures, and training materials
• Strong attention to detail and accuracy in preparing operations…