Program Assistant V, Office of Community Living

Program Assistant V, Office of Community Living

Reporting directly to the Assistant Dean of Students and Director of Community Living, the Program Assistant serves as a key member of the Office of Community Living team by providing administrative, operational, programmatic, and student support services across multiple functional areas, including Residence Life, Off‑Campus Living, the Food Pantry and Basic Needs initiatives, Health Promotion Services, and Student Conduct. The Program Assistant coordinates a wide range of projects and services that support student success, belonging, and well‑being.

Responsibilities include managing departmental operations, budgets, websites, communications, assessment data, and administrative processes while serving as a primary resource for students, families, faculty, staff, and community partners. Part of the role includes supporting Off‑Campus Living initiatives through student outreach, resource development, social media management, educational programming, and direct student support. The Program Assistant communicates housing resources and information, assists students navigating the San Francisco rental market, coordinates appointments and educational initiatives, and connects students with campus and community resources that support successful off‑campus living.

The Program Assistant exercises independent judgment to prioritize competing responsibilities, identify solutions to complex issues, recommend improvements to office practices and procedures, and respond to the needs of a diverse campus community. Regular communication with and receipt of assignments from the Assistant Dean of Students and the Associate Director for Community Living is expected. As a member of the larger Student Life team, the Program Assistant collaborates with colleagues to support student learning, leadership development, intercultural competence, and holistic well‑being in alignment with the university’s Jesuit Catholic mission and commitment to social justice.

• Utilize daily duty reports to track student concerns and support follow-up efforts.
• Support student staff recruitment and selection processes, including scheduling interviews and coordinating logistics.
• Assist with onboarding and transition processes for professional staff.
• Assist with administrative support for residential education initiatives and programs.
• Serve on departmental and divisional committees as assigned.
• Support assessment and data collection efforts related to residential student success and engagement.

• Assist with marketing and advertising for Off‑Campus Living programs and services.
• Assist with data collection and assessment related to outreach efforts, appointments, and student engagement.
• Maintain and update the Off‑Campus Living website.
• Effectively communicate the San Francisco housing search process and rental market trends through social media, presentations, newsletters, and other communication platforms.
• Plan, create, and manage original text, image, and video content for Off‑Campus Living social media accounts.
• Coordinate and support Off‑Campus Living projects throughout the academic year, including newsletters, educational programming, workshops, presentations, tabling events, and resource development.
• Serve as a knowledgeable resource regarding off‑campus housing, tenant rights and responsibilities, neighborhood resources, transportation options, and the student off‑campus living experience.
• Connect students and families with campus and community resources related to housing, transportation, food security, safety, and basic needs.
• Host virtual and in‑person appointments with students seeking support related to housing searches, roommate concerns, lease questions, neighborhood navigation, and other off‑campus living matters.
• Assist with the development and implementation of educational initiatives that support student success and responsible community engagement while living off campus.
• Collaborate with campus partners and community organizations to expand resources and support available to students.
• Maintain records and assessment data related to…